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Frontline Leadership Level 1

ID : 8371   
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This program creates the basic building blocks for an effective communication process at any frontline leadership or supervisory level, including achieving mutual understanding between the sender and receiver. Following this course, students will be able to: understand the importance of organizational values to improve communication and team-building; prepare and deliver a message that explains an organization’s defined standard of behavior; prepare and deliver a constructive feedback message when the employee’s behavior is not meeting the defined standard; provide a strategy for handling disruptive emotional behavior; and prepare and deliver a positive recognition message that reinforces employee behavior that meets or exceeds the defined standard.

Class Details

3 Sessions
Weekly - Mon, Tue, Wed

SCC Urban Campus

David Harris 



Schedule Information

Date(s) Class Days Times Location Instructor(s)
3/9/2020 - 3/11/2020 Weekly - Mon, Tue, Wed 8:00 AM - 4:30 PM Davenport, SCC Urban Campus  Map David Harris