This program builds upon the effective communication learned in Level 1 and continues the skill development of anyone at the frontline leadership or supervisory level. Following this course, students will be able to: clearly define an employee’s roles, responsibilities, and performance expectations so that the employee understands what to do in order to meet or exceed performance expectations; provide a strategy to improve communication between employees in order to resolve their conflicts; prepare for and execute a performance discussion that reinforces the employee’s strengths and identifies opportunities for improvement.