In today’s business environment, employers expect employees to have a robust set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. In this Certificate, you will find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gained skills will include how to be a productive team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Find out how to recognize how stress affects you. Develop skills and learn ways in which you can avoid stress and how not to let stressors become stress. This Certificate is three one-month classes.