Trust can be hard to earn and easy to lose. The primary factor affecting employee turnover is whether or not a trusting relationship was developed between the manager and the employee. Yet many people are unaware of the actions that build or erode trust. While almost all employees consider trust in the workplace to be important, only 39 percent of US employees say they trust the senior leaders at their organizations. Based on the Building Trust Model™, this program teaches participants how to build trust and if broken, how to repair it. Understanding what behaviors lead to high trust is the first step in developing higher trust with others.