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Conflict Management: Skills for Uncertain Times (Homestudy)

ID : 4628   
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Identify ways to create win-win strategies for every conflict and master effective conflict management approaches for the complex challenges confronting health professionals.
Learning Objectives:
  1. Identify how the conflict management skills of competition, collaboration, compromise, avoidance and accommodation may be used by health professionals
  2. List the strengths and limitations of group decision making
  3. Discuss how group decision making may benefit health professionals
  4. Describe the 3 steps of win-win negotiation
  5. Identify how win-win negotiation may be used by health professionals to resolve conflict
  6. Define the terms idea opponent and visceral opponent
  7. Discuss how idea opponents and visceral opponents impact all health professionals
  8. Identify 3 methods health professionals may use to transform enemies into allies
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Class Details

0 Sessions

NA - Online

Instructor Staff 

CEUs : 5

Start Date:upon registration



Schedule Information

Date(s) Class Days Times Location Instructor(s)
N/A - Online Instructor Staff