Root Cause, Real Results: Problem Solving Tools

Not every problem needs the same solution, or the same approach. This fast-paced session introduces three problem-solving tools. Through guided examples and short application exercises, teams will learn how to select the tool that leads to addressing the underlying cause.
Tools Covered:
•    5 Why Method - Dig past surface symptoms by asking “why?” repeatedly until you reach the true cause.
•    Comparison Chart (Decision Matrix) Evaluate options side-by-side, identify non-negotiables, and make objective decisions.
•    Fish Bone Diagram (Cause and Effect) Categorize potential causes (People, Process, Tools, Environment, etc.) to see patterns and connections clearly.