Advanced Frontline Leadership: Empathy as a Competitive Advantage

Strong leadership isn’t just about strategy and execution—it’s about connection. For leaders who find empathy challenging, this session offers a fresh perspective: empathy isn’t a soft skill - it’s a strategic one. 

Empathy as a Competitive Advantage helps leaders unlock the power of emotional intelligence, humility, and human connection to build stronger relationships and drive better results. Through practical tools and honest reflection, you’ll learn how empathy can elevate your leadership, even in tough conversations and high-pressure moments. 

What you’ll gain: 

• A clear link between emotional intelligence and leadership success, especially in complex or changing environments. 
• Tools to expand your capacity for empathy, even if it doesn’t come naturally. 
• Guidance on balancing empathy with accountability, so you can lead with both compassion and clarity. 
• Ways to apply humility to strengthen trust and influence, without compromising authority. 
• Opportunities to reflect on your current approach, and identify small shifts that can make a big impact. 

This class is ideal for leaders who want to improve how they connect, communicate, and inspire, especially when relationships feel strained or distant. 

This class is part of our Advanced Frontline Leadership program. Attend all five classes to earn the Advanced Frontline Leadership microcredential.