Workplace Communication: Active Listening

The Workplace Communication: Active Listening class provides a simple model for workplace listening, explores levels of listening, and enables participants to practice their listening skills. "Listening to understand," instead of "listening to respond," is a skill that takes time, attention, and effort. However, it can be developed for a more positive and effective work environment. 

The course also includes opportunities for reflection and post-class application planning. After participating in this class, you will be able to: Listen to customers and coworkers more effectively; understand a simple listening model that improves your effectiveness, and describe appropriate levels of listening.